heybaji Responsible Gambling — Your safety is our priority
Betting or playing casino games should be a form of entertainment — not a source of financial stress or mental anxiety. heybaji believes that creating a responsible gambling environment is the first requirement of a good platform.
What is responsible gambling and why does it matter
Online betting and casino games are primarily a place for entertainment. However, for some people they can spiral out of control — negatively affecting family, financial stability, and mental health. heybaji always wants every one of its users to play consciously and within limits.
Responsible gambling means setting a fixed budget, deciding how long to play, and taking a break when the game no longer feels enjoyable. Reading our Terms and Conditions will tell you what responsibilities come with using the platform.
From the moment you register at heybaji, you have access to a number of safety tools. They are detailed on this page so that you or someone you know can make the right decision when needed.
heybaji's Commitment
We never allow minors (those under 21) to open an account or play. Our support team reaches out directly regarding any suspicious accounts. Our system can automatically detect unusual betting patterns and temporary restrictions are applied to the account in such cases.
Tools to keep yourself in control
heybaji has several self-control features that you can activate at any time.
Deposit Limit
Set a maximum amount for your daily, weekly, or monthly deposits yourself. Once set, it cannot be increased before the specified period has passed.
Deposit LimitSession Time Limit
Decide in advance how long you will play in each session. Once the set time has passed, the system will automatically notify you.
Session LimitSelf-Exclusion
You can completely close your account for a set period (from 7 days up to 5 years). During this time, logging in or making deposits will not be possible.
Self-ExclusionLoss Limit
If you lose more than a certain amount, you will not be able to place further bets in that session — this is known as the loss limit feature.
Loss LimitBreak Option
Set a cooldown period of 24 hours, 7 days, or 30 days for a temporary break — the account remains active but playing will not be possible.
CooldownReality Check
At set intervals (for example, every 30 minutes), a notification will appear on screen to remind you how long you have been playing.
Reality CheckTo activate or change these tools, go to your account settings page, or contact our 24/7 live chat directly.
21+ Age Limit — strictly enforced
To take part in any kind of betting or casino activity at heybaji, users must be at least 21 years old. Identity is verified at the time of registration and when making withdrawals.
If there is any doubt about a user's identity or a complaint is received, we suspend that account immediately. In accordance with our Privacy Policy, identity verification information is stored securely and is not shared with third parties.
If you find out that a minor is attempting to use your account, please notify our support team immediately. For family safety, you can use parental control software on your device.
Warning signs of problem betting
If any of the following signs are present in you or someone you know, it is time to seek support.
- Feeling an urge to bet more in order to recover lost money — this pattern is called "chasing losses" and is a leading cause of harm.
- Deciding to stop playing but repeatedly returning and spending beyond the set budget.
- Hiding betting activity from family or friends, or lying about it.
- Neglecting daily responsibilities (work, studies, family duties) and spending most of the time on betting.
- Betting with borrowed money or breaking into savings — money needed for essentials should never be put at risk for entertainment.
- Feeling restless, irritable, or anxious when not betting.
- No longer getting the same enjoyment unless betting much larger amounts than before.
Where to find support
Acknowledging a problem takes courage. Seeking the right help takes even more.
heybaji Live Chat
Our support team is ready to help in Bengali and English at any time of day or night. Contact us via live chat for anything related to self-exclusion or limit settings.
Email Support
You can also reach us by email. Our support team always handles these matters with sensitivity.
Family and Loved Ones
Talk openly with your family. Family members can provide the most effective support in dealing with a problem — it is better not to face it alone.
Professional Advice
Speak with a mental health professional or counselor. Various mental health organizations in Bangladesh offer free or low-cost consultations for this type of addiction.
Some practical tips for safer betting
Before you start playing at heybaji, set a clear budget for yourself — an amount that, even if lost, will have no impact on your daily life. Before each session, decide in your mind that you will not spend beyond that amount.
Remember — betting is never a reliable source of income. Every bet carries the risk of a loss. In casino games or slots, the house edge always works against you over the long term. You can find detailed information about game rules and various aspects of the platform in our FAQ section.
- Set a budget in advance
- Play for entertainment, not for income
- Take regular breaks
- Stop when you reach your limit
- Be honest with your family
- Don't bet with borrowed or loaned money
- Don't play to try to win back lost money
- Don't bet while drinking or under mental stress
- Don't use someone else's account
- Don't allow anyone under 21 to play
Frequently Asked Questions
Answers to common questions about responsible gambling