heybaji's Privacy Policy

1Introduction

heybaji operates an online gaming and sports betting platform for users in Bangladesh. Protecting the personal information you provide to us while using our services is our top priority.

This Privacy Policy ("Policy") sets out how heybaji collects user information, the purposes for which it is used, how long it is retained, and with whom it may be shared. This Policy applies to heybaji's website, mobile application and all related digital services.

By creating an account on heybaji or using our services, you are considered to have accepted the terms of this Privacy Policy. This Policy is an integral part of our Terms and Conditions, and we recommend reading both documents together.

2Information Collection

heybaji collects information from users at various stages. The information collected falls into two main categories:

2.1 Information You Provide Directly

Information you voluntarily provide during account registration, identity verification and financial transactions:

• Full name, date of birth and national identity card number
• Email address and mobile number
• Residential address
• Payment method details (bKash, Nagad, Rocket, Upay or bank account details)
• Passport or driving licence photo (if identity verification is required)

2.2 Automatically Collected Information

Certain technical information is collected automatically when you use the heybaji platform:

• IP address and device type
• Browser version and operating system
• Login time and session details
• Gaming history, betting patterns and transaction records
• Information obtained through cookies and similar tracking technologies

3Use of Information

Collected information is used only for specific and lawful purposes. heybaji uses user information for the following:

3.1 Service Delivery and Account Management

• Creating, managing and verifying accounts
• Processing deposits, withdrawals and other financial transactions
• Managing bonuses and promotions and tracking VIP points
• Providing customer support via live chat and email

3.2 Security and Fraud Prevention

• Preventing unauthorised access to accounts
• Detecting and preventing money laundering and fraud
• Monitoring suspicious betting patterns

3.3 Ensuring Responsible Gaming

As part of ensuring responsible gaming, heybaji analyses user gaming behaviour. In line with our Responsible Gaming guidelines, if signs of excessive gaming are observed, we may proactively reach out and, where necessary, recommend setting limits.

3.4 Service Improvement

• Identifying and fixing platform issues
• Analysing and improving the user experience
• Introducing new games and features

4Information Storage and Security

heybaji employs industry-standard technical and administrative measures to protect user information.

4.1 Technical Security Measures

• Data transfers are secured through SSL (Secure Socket Layer) encryption
• Sensitive data (such as passwords and payment information) is stored in encrypted form
• Regular security audits and vulnerability assessments are conducted
• Firewall and access control systems are kept active

4.2 Data Retention Period

heybaji retains user information for as long as it is needed to provide services. Even after an account is closed, financial transaction records may be retained for a set period in accordance with applicable legal obligations.

5Sharing Information with Third Parties

heybaji does not sell or rent users' personal information. However, in the following limited circumstances, certain information may be shared with trusted third parties:

5.1 Payment Processing Partners

Financial information required to process transactions through payment gateways such as bKash, Nagad, Rocket, Upay and bank transfer is shared with the relevant institutions. This process is fully secure and conducted via encrypted connections.

5.2 Technology Service Providers

Operational data may be shared with third-party technology providers for cloud hosting, data analytics, game software supply and fraud prevention services. These organisations operate under strict confidentiality agreements.

5.3 Legal Obligations

Information may be provided to relevant authorities upon a court order, lawful investigation or as required by applicable law. In such cases, heybaji will always supply only the minimum information necessary.

6Cookie Policy

heybaji's website and application use cookies and similar tracking technologies. Cookies are small text files stored on your browser or device.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, perform security checks and keep core services functioning.
• Functional Cookies: Remember your preferred language, theme and other settings.
• Analytics Cookies: Monitor site usage and help improve our services.

6.2 Cookie Controls

You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may prevent some core platform features from working correctly.

7User Rights

heybaji believes that users are the owners of their own information. With that in mind, we uphold the following rights:

7.1 Access and Correction of Information

You can view and update your personal information at any time from your account settings. Changing key details such as your name or date of birth may require identity verification.

7.2 Request for Data Deletion

You may request that your personal information be deleted. However, for active accounts and due to legal obligations, we may be required to retain certain information.

7.3 Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages from heybaji, you can unsubscribe at any time through your account settings or by contacting support.

7.4 Submitting a Complaint

If you have any privacy-related concerns or complaints, please contact our support team. You can also visit our FAQ section for more information.

8Protection of Minors

heybaji strictly provides services for adults only. The minimum age to create and use an account on our platform is 21.

We do not knowingly collect any personal information from minors. If it comes to our attention that a minor has registered, that account will be closed immediately and the associated information will be deleted.

If a parent or legal guardian suspects that a minor in their care is using heybaji, please contact our support immediately.

9Policy Changes

heybaji may update this Privacy Policy from time to time. Changes to business operations, adoption of new technologies or legal requirements may lead to revisions of this Policy.

9.1 Notification of Changes

If any significant changes are made to the Privacy Policy, we will inform you in the following ways:

• Displaying a notice on the platform
• Sending a message to your registered email address
• Updating the "Last Updated" date on this page

Continuing to use heybaji after a change has been made will be considered acceptance of the revised Policy. We recommend that you review this page regularly.

10Contact

For any questions, concerns or requests related to this Privacy Policy, you can contact heybaji's data protection team:

• 24/7 Live Chat: Start a chat directly from any page on the platform
• Email: [email protected]

Our support team is ready to assist in both Bengali and English. To learn more about us, visit the About Us page.